Document Water Damage the Right Way
Follow our step-by-step guide to capture evidence, organize records, and maximize your water damage insurance claim.
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FAQ
What should I photograph first when documenting water damage?
Start by photographing the water source or point of entry, then move outward to capture affected walls, floors, ceilings, and personal property. Take wide-angle shots for context and close-ups for detail. Include a timestamp or dated newspaper in the frame if your camera does not auto-embed metadata, and never move or discard damaged items before your adjuster has reviewed them.
What records do I need to keep for a water damage insurance claim?
Keep a written log that includes the date and time you discovered the damage, all communications with your insurer, contractor estimates, repair invoices, and receipts for any emergency mitigation work such as water extraction or temporary boarding. Also retain pre-loss documents like home inspection reports or appliance warranties, as these can establish the prior condition of damaged items and strengthen your claim.